By placing an order on faucona.net you agree to the terms below.
Orders
An order is accepted when we send the confirmation email. We may cancel an order if stock is unavailable; any amount already paid is refunded in full.
Prices and payment
Prices are in AED and include tax (DDP). Payment is by bank transfer or, once enabled, PayPal and T/T for trade accounts. Goods are despatched after cleared payment or, for approved trade accounts, on the agreed terms.
Products
Nutritional supplements are sold as supplements, not as veterinary medicines. Veterinary medicines are supplied only against a documented request and are not for human consumption. Directions on the pack must be followed; do not exceed the stated dose.
Delivery
Despatch within 1–5 days of confirmation; about 15 days in transit inside the GCC. Risk passes to you on delivery at the address you supplied.
Returns
As described on the Shipping & Returns page. Opened supplements and veterinary medicines cannot be returned.
Liability
We are responsible for supplying goods that match their description. We are not responsible for outcomes of use, which rest with the falconer and the supervising veterinarian.